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We’ve gathered some FAQs to ensure you have the best experience possible. Keep scrolling to learn more about navigating the event platform, networking, and troubleshooting technical issues.

NOTE: Sessions will be recorded. As a result, your engagement may be recorded as well. Please keep this in mind as you are attending breakout sessions. 

NAVIGATING THE EVENT PLATFORM

The Bizzabo website is easy to navigate! Feel free to explore the different pages available to you to learn more about the event itself.

  • How do I log in to the event platform?
    • You’ll know if you are logged into Bizzabo if you see a little avatar icon in the top right. The platform will also prompt you to login in order to view sessions, network, and more!
    • To log in, you will need the email address that you registered with. If you log in only with your email, you will receive an email with a magic link that automatically logs you in.
    • You can also log in by using your ticket number which can be found in your confirmation email. 
  • How do I set up my Bizzabo profile?
    • To make the most of your Bizzabo experience, make sure to set up your profile. This way, other attendees can get to know you better and networking will be a breeze!
    • Log into the Bizzabo platform. In the top right corner, click your avatar and in the drop-down menu, click “Edit Profile”. Don’t forget to hit "Save" once you’re done!
  • How do I save sessions I’m interested in in preparation for the event?
    • You can search for sessions by title, by speaker, and by day. Save sessions you’re interested in by clicking the star next to the session name. Your saved sessions will appear in “My Interests”. You can also add sessions to your calendar so you don’t miss anything! 
  • How do I join a session?
    • During the event, live sessions will appear at the top in a “Live Now” banner.
    • On the "Agenda" page, select the session you wish to view and click the “Join Broadcast” button.
    • If prompted to enable third parties cookies when joining a session, select "open in a seperate window". 
  • How can I chat and ask questions in a session?
    • To ask a question or engage with attendees, you can utilize the chat or Q&A section of the session engagement box.
  • I loved a specific session! How can I provide some feedback?
    • We’re glad you enjoyed a session! You can rate sessions and provide feedback by clicking on the session title. From there, click on “Rate Session” and give it some love. You can provide further feedback as well.

NETWORKING
  • Is there a way to connect with other attendees before, during, and after the event?
    • We know that networking is something that we all value during an event. Take advantage of the "Networking" page, found in the main menu. When you are logged in, under this tab, you'll be able to see and message all conference attendees to build relationships that last beyond the event. You can filter your search by job title or organization.
    • "Star" an attendee's profile to save it and refer back to it later. 
TECHNICAL SUPPORT

From the Bizzabo Attendee Troubleshooting Guide.

  • You can check if your system can use the Bizzabo Virtual Experience with this Quick Tech Check. https://smart.newrow.com/room/testPage/
  • What are the system requirements to join a session?
    • Windows 7 and above, running Chrome, Firefox, or Edge. Internet Explorer is not supported
    • MacOS 10.9 or later, running Chrome and Firefox. Safari not supported
    • iPhone 5S or later, running iOS 11 and up
    • Android 4.0 or later, running Chrome
    • iPad Mini 3, iPad Air, iPad Pro, iPad (2017) or later 
    • Please note, additional devices may successfully connect, but are not officially supported.
  • The sound is coming out of a different device than I want - what can I do?
    • To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon on the top right of the live-streamed session. You will then be able to select which output and input devices should be used.
  • The output device I want to use isn't showing up - how can I fix this?
    • First, check the physical connection to your device, by either unplugging and re-connecting your physical headphones or toggling Bluetooth on and off. 
    • If you are confident that the output device is connected correctly, check your system preferences to ensure your computer recognizes the device. On a Windows device, click the loudspeaker icon on the bottom right of your screen, and you'll be able to change output device. On a Mac, visit System Preferences > Sound to choose your output devices.
  • My devices are connected properly, but I can't hear anything!
    • If you're confident everything is connected properly, your devices might be being used by another tool or application. Make sure tools like Zoom, Google Hangouts, Go To Meeting, etc. have been closed prior to starting the session.