FAQs

• What is the Builder Intermediate Bootcamp?

  This is a 5-week cohort-style enablement program designed to uplevel the skills of Builders who already have experience creating content with WalkMe. Each week, you'll learn new skills to deepen your knowledge through a mix of self-paced learning, exercises, and a weekly live session with an instructor.

• Space is limited!

  Our Bootcamp has a limited capacity to ensure a high-quality, interactive experience for all participants. We encourage you to only sign up if you're confident you can attend, as this allows others the opportunity to participate. If you sign up but are unable participate without notifying us in advance, you will be put on the standby list until capacity is available.

• Who is the Bootcamp for?

  The Builder Intermediate Bootcamp is targeted for Builders who already have experience creating content with WalkMe and want to expand their knowledge of the WalkMe tools, utilize more features, and become a more effective, efficient Builder. This is not a good fit for brand new Builders or those at advanced level looking to learn about custom, advanced features.
  
  To be successful, we recommend that clients have either participated in our Builder Basics Bootcamp or completed the Certified Builder I learning path in our Digital Adoption Institute. Alternatively, having 4-6 months of building experience already and/or being able to build simple content with our main Apps (SmartTips, Launchers, ShoutOuts, Smart Walk-Thrus, etc.) is expected.
  
  This Bootcamp is also for WalkMe clients. Our valued Partner ecosystem has numerous and robust training resources, along with requirements that are not fulfilled through the Bootcamp, so we ask that you please reserve seats for clients.

• Is there a cost for the Bootcamp?

  Nope. Bootcamp is a free engagement with WalkMe.

• What topics will be covered in the Bootcamp?

  WalkMe concepts covered include:
  
  - Effective discovery & creative solutioning
  - Condition Builder
  - How does WalkMe technically work?
  - Smart Walk-Thrus: Splits / Automation / Wait For Conditions / Actions / Error Handling / Custom Triggers / Initiators / Best Practices
  - Out of the box design tools / Rich Text Editor
  - Efficiency tips
  - Analytics: Tracked Events / Engaged Elements
  - Communicating value
  

• How much time should learners dedicate to the program weekly?

  A minimum of 3 hours will be required each week, but we recommend 3-5 hours.

• What will participants learn?

  Upon completion of the program, learners should come away with the following skills:
  
  - Implement discovery questions to identify end user pain points
  - Problem solve to create solutions that use the apps together or go beyond basic uses
  - Understand out of the box design tools
  - Apply troubleshooting skills to resolve content challenges
  - Identify and act on opportunities to use Digital Experience Analytics
  - Evaluate success metrics and craft a value story
  

• What is the difference between the Bootcamp and the content available in the Digital Adoption Institute?

  The Digital Adoption Institute provides self-paced content that anyone can take at any point in their WalkMe journey. The Bootcamp provides a slightly more structured program with the 6 week cohort. The purpose of the Bootcamp is to help Builders enhance their skills by providing them with a package of DAI self-serve content to complete each week, paired with exercises to practice their knowledge and a live Learning Lab to ask questions and get feedback on their exercises.

• When are the live Learning Labs?

  There are two options each Thursday, and learners can pick whichever time best fits their schedule: 10:00 a.m. Eastern and 4:00 p.m. Eastern.

• What if someone can’t attend the Learning Labs or all of the Learning Labs?

  Learning Labs are a perk of the Bootcamp, and participation (either in real time or via the recording) is encouraged. There will not be an attendance check at Learning Labs, and not attending will not prevent someone from moving forward in the program. If someone can attend part of a Learning Lab but not all 90 minutes, they should attend for however long they can! The session recordings will be shared with the cohort.

• How do learners access the Learning Labs?

  Access these within the program curriculum in the Digital Adoption Insitute. The Learning Lab sign-up button will activate once a user completes the relevant self-paced learning content for the week.

• I didn't proactively receive a live Learning Lab calendar invite or email for all of the live sessions. What should I do?

  This is expected behavior! Learning Lab meeting invites are not sent out to everyone at the beginning of the program or at the beginning of each week. The program does not begin with a live Learning Lab on Thursday - it begins by a user going through self-paced content on their own during Week 1.
  
  To be eligible to attend a weekly live Learning Lab, a learner must complete the self-paced learning for the week in the Digital Adoption Institute and complete the weekly build exercise. Then, the button to view + sign up for that week's Learning Lab will activate, and you can sign up. This helps ensure that those attending the session are able to get the most interactive, valuable experience.

• What if someone has a question about the content or building before the weekly Learning Lab?

  Feel free to wait to ask in-person during the Learning Lab, or you can use the Community group to ask the question. The program instructor monitors the group daily, and other cohort participants will be able to contribute as well as you participate in social learning.

• Will learners get a certification from WalkMe after participating in the program?

  No. However, customers will be able to continue their learning journey to complete one of our existing certification programs, like Builder I and Builder II.

• Questions?

  Please email us at training@walkme.com.