FAQs

• What is the Builder Basics Bootcamp?

  This is a 6-week hybrid, cohort-style enablement program designed to provide new builders with foundational skills to ensure they have a basic competency with WalkMe. Each week, you will learn a new builder skill set through a mix of self-paced learning, a weekly live session with an instructor, and exercises.

• Space is limited!

  Our Bootcamp has a limited capacity to ensure a high-quality, interactive experience for all participants. We encourage you to only sign up if you're confident you can attend, as this allows others the opportunity to participate. If you sign up but are unable participate without notifying us in advance, you will be put on the standby list until capacity is available.

• Who is the Bootcamp for?

  The Builder Basics Bootcamp is targeted to brand new WalkMe Builders or beginner level builders. This is not a good fit for those at an intermediate or advanced level looking to uplevel their skills.
  
  This Bootcamp is also for WalkMe clients. Our valued Partner ecosystem has numerous and robust training resources, along with requirements that are not fulfilled through the Bootcamp, so we ask that you please reserve seats for clients.

• Is there a cost for the Bootcamp?

  Nope. Bootcamp is a free engagement with WalkMe.

• What topics will be covered in the Bootcamp?

  WalkMe concepts covered include:
  
  - Basic discovery & solutioning
  - Condition Builder fundamentals
  - SmartTips / Launchers / ShoutOuts / Resources / Shuttles / Onboarding Tasks
  - Smart Walk-Thrus: Main Path / Start Points / Splits / Goals / Click Automation
  - Menu Organizer
  - Segmentation
  - Publishing
  - Analytics: WalkMe content engagement
  

• How much time should learners dedicate to the program weekly?

  A minimum of 3 hours will be required each week, but we recommend 3-5 hours. The more time dedicated to learning and building now, the more efficient and effective building will be long term.

• What will participants learn?

  Upon completion of the program, learners should come away with the following skills:
  
  - Utilize discovery questions to identify end user pain points
  - Decide which WalkMe app is appropriate to create for common use cases
  - Use the Editor and Condition Builder to build simple WalkMe solutions
  - Implement content engagement points
  - Understand how to publish items
  - Navigate to Insights to analyze WalkMe deployable engagement
  

• What is the difference between the Bootcamp and the content available in the Digital Adoption Institute?

  The Digital Adoption Institute provides self-paced content that anyone can take at any point in their WalkMe journey. The Bootcamp provides a slightly more structured program with the 6 week cohort. The purpose of the Bootcamp is to help new users get started by providing them with a package of DAI self-serve content to complete each week, paired with exercises to practice their knowledge and a live Learning Lab to ask questions and get feedback on their exercises.

• When are the live Learning Labs?

  There are three options each Thursday, and learners can pick whichever time best fits their schedule: 10:00 a.m. Eastern, 4:00 p.m. Eastern, and 1:00 p.m. Australian Eastern Standard Time.

• What if someone can’t attend the Learning Labs or all of the Learning Labs?

  Learning Labs are a perk of the Bootcamp, and participation (either in real time or via the recording) is encouraged. There will not be an attendance check at Learning Labs, and not attending will not prevent someone from moving forward in the program. If someone can attend part of a Learning Lab but not all 90 minutes, they should attend for however long they can! The session recordings will be shared with the cohort.

• How do learners access the Learning Labs?

  Access these within the program curriculum in the Digital Adoption Insitute. The Learning Lab sign-up button will activate once a user completes the relevant self-paced learning content for the week.

• I didn't proactively receive a live Learning Lab calendar invite or email for all of the live sessions. What should I do?

  This is expected behavior! Learning Lab meeting invites are not sent out to everyone at the beginning of the program or at the beginning of each week. The program does not begin with a live Learning Lab on Thursday - it begins by a user going through self-paced content on their own during Week 1.
  
  To be eligible to attend a weekly live Learning Lab, a learner must complete the self-paced learning for the week in the Digital Adoption Institute and complete the weekly build exercise. Then, the button to view + sign up for that week's Learning Lab will activate, and you can sign up. This helps ensure that those attending the session are able to get the most interactive, valuable experience.

• What if someone has a question about the content or building before the weekly Learning Lab?

  Feel free to wait to ask in-person during the Learning Lab, or you can use the Community group to ask the question. The program instructor monitors the group daily, and other cohort participants will be able to contribute as well as you participate in social learning.

• Will learners get a certification from WalkMe after participating in the program?

  No. However, customers will be able to continue their learning journey to complete one of our existing certification programs, like Builder I and Builder II.

• Questions?

  Please email us at training@walkme.com.